Warranty Policy
Warranty Coverage: Hass Designs Private Limited. (“Company”, “we”, “us”, “our” and their respective connotations) provides warranty only to the first purchaser or gift recipient (under whose name the billing is made) (“you” and “your” and their respective connotations) of the Lifestyle Travel Comfort and accessories (“Product(s)”), the duration of which is specified on hand tag of a Product or on the Company’s website (“Warranty Period”).
That the period of warranty for the travelling bags shall be a maximum period of 5 years from the date of receiving of the product by the first user. It will vary product wise as mentioned in product specification , The said warranty is limited to unusual breakage, caused when the bag is being used as directed, with permissible amount of weight/luggage being carried. The said warranty does not include any breakage/wear and tear caused due to own fault of the user or the rough usage by the customer. The said assessment shall be made by the supplier through its expert. The said warrant shall also be subject to the fact that the intimation of the damage/breakage is made forthwith.
Defects and Damages: In the unlikely event that a problem occurs with your Product within the Warranty Period as a result of any defect in materials or workmanship, or a manufacturing defect (collectively, “Covered Defects”), we will, at our discretion, replace / repair it, in accordance with the warranty terms and conditions stated herein. Please note that we do not provide any warranty against damage caused to your Product by misuse (such as transportation of unusual items), neglect, damage by pets, accidents, abrasion, exposure to extreme conditions, solvents, acids, prolonged and/or unusual exposure to water, normal wear and tear, wrinkles on soft luggage, digital print, vegan lather trimmings, Airline Damages (stated below), colour peeling and fading over time.
Airline Damages: If any damage is caused to your Product during transit, such damage will not be covered under the Product’s warranty and will not be considered a Covered Defect for the purposes of this Policy. Any claim for such damages will have to be made against the airline authority or relevant transportation authority responsible for such damage, and you shall not, under any circumstances whatsoever, make any claim against the Company for such Airline Damages.
Service Centres: Repairs to your Product under warranty must be performed by an approved Company customer service centre (“Service Centre(s)”). Any repairs by unauthorized agents will render any future warranty claim for a Product as null and void. For the purpose of this policy, “Service Centre” is included in the definition of the “Company”.
Warranty: Our warranty ensures coverage for various scenarios outlined below:
Damage to Accessories: If any of the part of a Product, such as the wheels, side and top pick-up handles, telescopic handle, or lock, incur any Covered Defects within the Warranty Period, we will promptly ship the necessary part/s to you.
Crack to Shell: In the rare occurrence of a Product’s shell cracking, we offer replacement if we are satisfied that the same has occurred on account of any Covered Defects.
How to Claim Warranty: In order to claim warranty hereunder, you are required to share complete address and other necessary details, including but not limited to the details of the Product for which the warranty is being claimed, the issue with the Product, and original GST purchase receipt of the Product, with the Company’s customer care at customercare@clubhachi.com
Repair or Replacement: The Company will reasonably determine whether or not the problem/issue concerning the Product is a Covered Defect. If it is determined by the Company that a Product contains a Covered Defect, the Company may arrange for repair or replacement and return of the Product.
Product Availability: If the Company determines that a Product requires replacement, but the Product is no longer available with the Company, the Company may substitute such unavailable Product with a comparable Product, and the only liability on you is to pay any price difference between the unavailable Product and the comparable Product, if any.
If you are given a lower-cost Product as a replacement, we will provide a coupon code to you of an amount equivalent to the price difference between the defective Product and the lower-cost Product given to you as a replacement. This coupon code can be used by you for future purchases on our platform.
Limited Warranty Value: The warranty provided hereunder is limited to the value of the Product, and only valid for the Warranty Period. Covered Defect specifications are subject to change by the Company, without any notice.
Non-Warranty Repairs: If any Product is not covered under warranty hereunder, any repairs and associated costs related to such Product’s will be at your expense.
Locks TSA/NonTSA: Product locks are designed to prevent accidental opening but may not necessarily prevent theft, breakage, or unauthorized access.
Legal Disclaimer: Any disputes arising out of the applicability/usage of this policy is subject to Indian laws, and the courts at Uttarakhand shall have exclusive jurisdiction to govern any dispute that may arise as a result of this policy or its interpretation.
Limitation of Liability: The Company’s liability under this policy is limited to the purchase price of a Product. This means that the Company’s monetary responsibility hereunder is capped at the actual amount paid by you for a Product (including any discounts or offers). The said liability shall be subject to the period of the usage of the product.
Responsibility for Delays: The Company, its dealers, and representatives will not be held responsible for any delays in the repair or replacement of Products. Delays may occur due to exceptional circumstances or the non-availability of spare parts or alternate Products.
Right to Amend Terms: The Company reserves the right to amend, alter, or modify the terms of this policy, at its sole discretion. Any changes to this policy will be updated and made available on the Company’s website, from time to time.
This policy provides clarity on warranty terms and conditions, Product care, and your responsibilities in relation to the Products.
Note: The warranty may be revoked by the Company, at its sole discretion. The warranty terms may differ for the corporate and bulk orders, and may be shared separately with you, when you place such order with the Company.
JURISDICTION
In case of any dispute, the sole & exclusive jurisdiction shall vest with courts/commissions/authority at Dehradun. No other Court/Commission/authority/entity anywhere in India or abroad shall have jurisdiction to adjudicate the said dispute. It is further clarified that in case of any claim the maximum liability shall be subject to the amount of the product delivered and there shall be no claim of interest/damages/harassment/legal expenses.
